Processing During COVID-19

Our Processing time may be delayed due to the Covid-19 pandemic. Please allow an additional 3 days to our listed processing times. Due to our state laws we have to take the extra time to make sure we are in compliance with the rules and regulations due to the Covid 19 pandemic. We thank you for your patience.

Processing and Shipping:

STANDARD processing of your order takes 2-5 business days (holidays and weekends not included).

Processing for ALL orders placed during promotional sales will take 7-10 business days (holidays and weekends not included).

All STANDARD DOMESTIC (USA) orders are shipped via USPS Ground MAIL (6-8 business days).

All EXPRESS Orders will process within 2-3 business days and shipped with USPS Priority MAIL (2-3 days shipping). Note that holidays and weekends not included and that this is for orders placed on non promotional periods.

All INTERNATIONAL Orders are shipped via USPS INTERNATIONAL MAIL (7-10 business days) with a 10 day processing.

We are not responsible for any shipping, delivery delays or customs holds.

We encourage you to give yourself extra time to account for any possible delivery delays. If your order has been shipped and you contact us with an address change you are responsible for any additional shipping costs associated with redelivery due to address change.  ALL PACKAGES REQUIRE SIGNATURE CONFIRMATION.  To protect you, we ONLY ship orders to addresses that have the same billing and shipping address.

Undeliverable Packages:  

Any undeliverable packages will NOT be refunded.  If your package is returned to us, a member of customer service will reach out to you in regards to redelivery.  Please note you have 48 hours to reschedule a redelivery, once the time period is up, if a redelivery has not been scheduled, you will be issued a Chocolate Luxe store credit and a 15% restock fee will be deducted.

Cancellation: 

You have 24-hours after you placed your order to cancel.

Cancellation request after 24 hours will not be granted.

Black Friday | Cyber Monday | Christmas |New Years

Processing time takes 3-15 days business days.

For all Melt Bae Collection Orders during Black Friday, shipping will Start December 5th, 2020